In the ever-evolving world of managed service providers (MSPs), achieving growth and success requires strategic decisions, relentless dedication, and the willingness to adapt. In this interview, Matthew Rebstock from Tech In A Flash shares his journey from a one-person operation to a thriving MSP, shedding light on his challenges, strategies, and remarkable achievements.
The Birth Of Tech In A Flash
Tech In A Flashemerged onto the scene in 2011 as a one-man show, founded by Matthew Rebstock himself. Born out of necessity, the company focused on providing managed IT services to small businesses, primarily in the medical and dental fields. Over the years, Tech and a Flash grew into something far beyond its initial scope, serving a wide array of clients in various service industries.
Paving The Path To Success
One of the defining features of Tech In A Flash’s journey is its commitment to growth and development. Matthew Rebstock highlighted the pivotal role that the Technology Marketing Toolkit (TMT) played in his journey. He emphasized that a fundamental mindset shift was crucial for his evolution from a technician-focused role to that of a business leader.
Rebstock echoed Robin Robins’ message, emphasizing the importance of delegation. Learning to let go of the day-to-day technical tasks and focusing on sales and marketing were transformational steps for Tech In A Flash. By embracing this shift, Rebstock paved the way for significant improvements in both revenue and profit margins.
A Year of Remarkable Achievements
The year 2022 proved to be a watershed moment for Tech In A Flash. Rebstock’s determination to convert break-fix clients into managed service clients saw remarkable results. The company’s monthly recurring revenue catapulted from $21,000 to over $50,000—a staggering 46% year-over-year increase. While the growth came with staffing challenges, Rebstock’s focus on building a strong sales and marketing team promises to pave the way for continued success.
Overcoming Implementation Challenges
A common challenge faced by business owners is finding the time and resources for implementation. Rebstock offers a fresh perspective on this issue, stating that it’s not about not having time, but about setting priorities. His advice is simple yet profound—delegate and prioritize.
The key takeaway from Tech In A Flash’s journey is the power of committing to the process. Rebstock compared his TMT experience to “drinking from a fire hose,” emphasizing that progress comes from consistently implementing one strategy at a time. While the journey might feel overwhelming at times, the results are often astounding when viewed from a broader perspective.
A Shift in Focus
With his role now centered on sales and marketing, Rebstock highlighted the importance of building a solid sales process. While some business owners might hire marketing personnel, Rebstock chose to take an active role in this aspect. He aims to scale up his sales and marketing efforts gradually, acknowledging the importance of carefully building and refining these processes.
- Delegation is Essential: For business growth, it’s vital to delegate tasks that can be handled by others, freeing up time for strategic decision-making and leadership.
- Prioritize and Commit: Set priorities by dedicating time and effort to key initiatives. Commitment to the process yields remarkable results over time.
- Mindset Shift: Transitioning from a technician to a business leader is a fundamental step in realizing substantial growth potential.
- Consistent Implementation: Consistency is key when implementing new strategies. Progress often becomes evident when viewed over a longer timeframe.
- Sales and Marketing Focus: Building strong sales and marketing processes can accelerate growth and allow for scalability in the long run.
The Path Forward
Tech In A Flash’s story exemplifies the power of perseverance, delegation, and strategic focus. Matthew Rebstock’s journey from a one-person operation to a thriving MSP showcases the potential for growth and success when guided by the right strategies and principles. As the landscape of IT services continues to evolve, businesses like Tech In A Flash provide a beacon of inspiration for those looking to achieve their own breakthroughs.