One of the most common questions I get from MSPs and IT business owners is: “Should I hire a marketing person?” But before you start reviewing résumés or cutting a check, I want you to ask yourself a few very important questions. Hiring the wrong person, or hiring...
There’s nothing like the gut punch of losing a major client to wake you up to the gaps in your business. Whether they bailed for price, performance or promises made by a competitor, the outcome is the same: a hole in your monthly recurring revenue and a rising...
Let me ask you something. If Oprah called you right now and said, “I want you on my show,” would you hesitate? Would you say, “Thanks, but no thanks,” and go scuba diving instead? Because that’s exactly what Dr. Phil did. And there’s a lesson in that for...
One of the greatest lessons I’ve learned in business is that numbers don’t lie – but people sure can get emotional. That’s why I was so captivated when I sat down with Billy Beane, the mastermind behind the Moneyball revolution in Major League Baseball. Billy didn’t just challenge...
I’ve always worked hard, getting into tech at 16 years old when I had to support myself financially. By the age of 20, I was managing a tech company with three locations. When I was 22, I started Advanced Computer Specialists while working a second IT job at...
Here’s a truth bomb most MSPs don’t want to hear: Sponsoring the wrong event won’t generate leads — it’ll drain your wallet and waste your time. Too many IT companies throw thousands of dollars at expos, chamber meetings, and so-called “business mixers” without asking the one question that...
Let me tell you what’s really stalling out growth for a lot of small MSPs: it’s not the economy, the competition or even your marketing. It’s your sales department—or more accurately, the dysfunction inside it. Subscribe to the TMT YouTube channel here I see five big problems repeatedly...
I see way too many MSPs trying to scale with the IT equivalent of a junk drawer. You know what I’m talking about—17 different tools duct-taped together, none of them talking to each other, and everyone on your team wasting time learning how to use five different platforms...
There’s a reason Peyton Manning isn’t just a name in football—he’s a benchmark for greatness. I rewatched an interview with Peyton Manning recently, and it reminded me just how relevant his mindset is for IT business owners. Subscribe to the TMT YouTube channel here Whether you’re trying to...
Let me hit you with a truth that too many business owners forget: nobody cares how good you used to be. Your track record, your “best year ever,” your trophies—none of it matters if you’re not delivering right now. And that’s not just me talking. That’s straight from...
