The World-Class Customer eXperience Trained (WCCXT) certification is a unique and prestigious company-wide certification specifically and exclusively for MSPs and IT services firms. The training equips companies with the tools and knowledge to deliver world-class customer experiences every day. The IT services firms with the WCCXT certification have demonstrated their commitment to the customer eXperience; they’re more than just a tech support company. They have set themselves apart by having this certification conferred upon them. It creates a real differentiation for them in their marketplace, in their sales process as well as in attracting and hiring staff.
During our “Discovery Call” we listened and learned that the client was dissatisfied with their current provider’s customer service and level of responsiveness. We intentionally leveraged our training and certification as part of Ray’s talking points during the proposal presentation.
When our CEO Ray scheduled the appointment to present our proposal, he informed the prospect that our entire team dedicated time each month in 2023 to undergo World-Class Customer Experience training, and we had recently obtained certification in this regard. The prospect expressed curiosity and wanted more information about this training, as it was unfamiliar to her. Ray devoted the next several minutes talking about the training.
It worked!! We signed them as a new client for $41,100, and have project work on top of that. This client win made it even more evident to our team how our training and certification in customer experience literally pays off!
We’ll continue to leverage WCCXT as a differentiator because it is.
Sr. VP - Business Development
All-Access Infotech LLC
The DiJulius Group (TDG) and Technology Marketing Toolkit (TMT) have been collaborating since 2022. The response by their attendees to the Customer eXperience (CX) presentations was overwhelming.
Without hesitation, The DiJulius Group and TMT – de facto leaders in their respective spaces – decided to design, spearhead and deliver the exclusive World-Class Customer eXperience Trained (WCCXT) certification for MSPs and IT services companies worldwide.
Technology (IT) services firms’ offerings continue to be commoditized which creates a big challenge for a company to differentiate itself from its competitors. This is where the WCCXT certification comes into play.
The DiJulius Group is the world’s leading customer experience consulting firm that is dedicated to helping organizations of all sizes to create exceptional customer experiences. John and his team have worked with brands such as The Ritz-Carlton, Starbucks, Key Bank, Chick-fil-A, Lexus, Celebrity Cruises, the Charlotte Mecklenburg (NC) Police Department, Bristol Myers Squibb, Nordstrom and many other globally well-known brands.
The dynamic trio of Robin Robins (Founder), Jeff Johnson (President) and Debi Bush (CXO) collaborated with The DiJulius Group to design and deliver the WCCXT certification to TMT’s elite member companies. TMT is the only company in the world who can confer this unique, customer-centric certification for IT services companies.
Robin Robins
Founder
Jeff Johnson
President
Debi Bush
CXO
Congratulations to these companies for focusing on Customer Experience:
