What Real MSPs Are Saying About TMT

“If you had told me a year ago I’d be writing a testimonial like this, I’d have laughed you out of the room. I’ve run sales and marketing in six industries over a 40-year career, built a multi-million-dollar franchise and wasn’t looking for help. But after attending Boot Camp with my kids (just to get them some experience) I realized TMT filled a gap I hadn’t been able to solve through my franchisor: operational systems that actually drive results. 

I went from ‘just visiting’ to all-in within five days. We launched fast out of Rapid Implementation, using TMT’s tools to drive $40,000 in new MRR within our first 100 days. We started with client testimonials, rolled into a full TBR campaign that added $24K/month, converted our last break-fix clients and even cleaned up our contracts using TMT templates. We’ve been feeding off that momentum ever since. 

I bought out my partner, brought my son into the business and now we’re set to hit $6M in revenue over the next five years—with a streamlined, profitable model built on real systems, not just hustle. My only regret? Not doing this sooner. 

I’ve already referred 10 other CMIT offices and shared my story with anyone who will listen because TMT didn’t just give us a better marketing plan. It gave us fuel, focus and a future.” 

“We had a plan—and we executed it. Using TMT’s systems, we launched new marketing campaigns, built a custom Shock & Awe box, ran targeted webinar, and followed up fast. Those efforts brought in eight new clients and over $11,000 in new MRR, plus another $8,000 from a single webinar. 

We also co-hosted events with strategic partners, tightened our sales process and stayed visible with cybersecurity assessments, e-mail, and direct mail, which were all backed by TMT’s tools. When a major client unexpectedly dropped, we didn’t flinch. We used those same campaigns to replace $17K in MRR almost immediately. 

The results speak for themselves: gross revenue grew from $368K to $886K, net profit swung from a $7,741 loss to $279K in profit and MRR rose from $34K to $55,110. With TMT’s guidance, we didn’t just grow—we built a reliable, repeatable process for long-term success.” 

“For years, we had the skills and the clients but we didn’t feel legitimate. Our website was outdated, our branding was inconsistent and every sales call felt like we were scrambling to prove ourselves. We were great at the technical work, but our marketing didn’t reflect who we were or what we were capable of. 

That all changed when we got serious about the Toolkit. We rebuilt our website to match our rebrand, launched retargeting ads, used the Prospect Hopper system and implemented the Shock & Awe box and a professional closing slide deck. Every piece of it helped us show up for appointments with structure and credibility. 

The biggest turning point came when we were featured on the cover of MSP Success. That moment validated everything we’d been building. Suddenly, prospects treated us like a real player. We weren’t chasing business anymore—we were leading the conversation with confidence. 

Now, we walk into sales meetings knowing we belong in the room. We’re not just a scrappy IT shop—we’re a polished, professional firm with a brand that matches our capabilities. TMT gave us the foundation to feel proud of how we show up, and it’s changed everything.” 

“We closed out last year with over $35,000 in new MRR: $27,936 from new contracts and another $7,630 from account management. That momentum didn’t happen by accident. It was the result of eight months of hard lessons, course correction and building the right foundation with TMT’s guidance. 

We rebuilt our website using StoryBrand after a failed vendor experience, leaned hard into SEO and started generating qualified inbound leads—26 in total, with three new deals closed. Direct mail campaigns, trade shows and the Shock & Awe box helped us convert those leads into clients. Every single Q4 deal closed because of that Shock & Awe box. 

Behind the scenes, we brought on a marketing manager with strong SEO chops, implemented EOS and restructured our CRM and outreach processes. Cold calling wasn’t working, and TMT helped us stop wasting time so we could double down on what did. Our best leads now come from SEO and referrals. 

The start of the year looked flat: no new MRR and three clients lost. But the work we put in gave us a surge of clarity, traction and direction when we needed it most. We’re heading into this year with stronger systems, a more focused message and a plan to finally break through the $4M ceiling. 

TMT didn’t just help us course correct—they helped us build smarter.” 

“Last year, revenue dipped and profits dropped. It wasn’t easy—but it was also the year I finally stepped up as a leader. I started focusing on the hard things: hiring, setting goals and building systems. We launched playbooks, implemented Infusionsoft and ran consistent campaigns like the newsletter, cyber e-mails and Tech Tip postcards. Prospects and clients kept mentioning how much they loved the content and how eye-opening it was. It worked. 

With help from TMT, we formalized processes, hired our first account manager and started seeing real traction in QBRs. Our focus on the CMMC space brought in our first clients in that niche, and we’re ready to push harder this year. Most importantly, I started doing things I’d avoided for years. And that’s thanks to the structure, the community and the accountability. 

Between the newsletters, campaigns and automation tools, we finally have systems we can build on. But what really made the difference was the people. The other Producers Club members, the Profit-EXCELerators group and the speakers Robin brought in kept me going when I wanted to give up. 

Now I feel like we’re moving forward again and we’re building a business that can grow, serve and last.” 

“For years, we hovered just under the $3M mark. Two years ago we closed at $2.9M—and that stung. But last year, we finally broke through and finished at nearly $3.4M. TMT helped us get there by forcing us to tighten up our pricing, charge for onboardings and focus on upsells during QBRs. It wasn’t always about net-new MRR—it was about building a smarter model. 

Being around more advanced MSPs pushed me to rethink how I run the business. I thought we were doing well until I saw what Best In Class really looks like. My P&L wasn’t giving me what I needed to make hiring or firing decisions, and I realized I had to start tracking team performance with data, not gut feelings. I’m still learning, but now I know what to measure and why it matters. 

Last year I let go of a long-time service manager after a breakdown in the sales process. It hurt but it was overdue. We brought in two sales reps, and while they may not be the right fit long-term, they helped me realize exactly what I need from that role. That’s progress I wouldn’t have made without TMT pushing me to think bigger and manage better. 

We’ve implemented multiple marketing campaigns, use Keap for scheduling and follow-up and we’ve started getting regular QBRs on the calendar. Our SEO and direct mail are producing leads, and the Sherpa support keeps us from falling behind. 

I’m not perfect at execution—but we’re trying, we’re getting better and we’re on track to hit $4M next. I just wish I had found Robin and TMT sooner.” 

“Last year was the hardest I’ve ever had in business. We lost our largest client, which took out 80% of our revenue. I had to let go of nearly my entire team and couldn’t even pay myself. We were in pure survival mode with no sales team, no marketing and very little left to work with. 

But thanks to the TMT community, I wasn’t alone. I leaned heavily on my accountability group, and my coaches helped me figure out how to stabilize and rebuild. I turned to the basics: account management and asking happy clients for referrals. It worked. Every single net new client we gained came from that effort, adding $12,442 in MRR and over $416K in total contract value. 

I also learned what not to do. The year before, I spent $300K on sales and marketing and got very little in return because I hadn’t set clear expectations or held anyone accountable. That mistake taught me to prioritize profitability, foundations and resilience. 

This year isn’t about massive profit or headline wins—it’s about rebuilding. And I’m doing it with a clearer focus, stronger foundation, and support system that got me through my worst year. I don’t think I would have survived last year without the TMT community.” 

“Two years ago, we were running on what I call ‘hopium’—hoping things would get better without changing a thing. We were charging $35 a seat, couldn’t afford the right tools and had no idea where our next client would come from. I dreaded talking to clients about price increases because I didn’t even believe we were worth more. 

That changed after one conversation at a TMT Roadshow. We raised prices to $97 and $167 per seat. Not a single client left. That decision—fueled by what we learned from Will and Robin—transformed our business. We signed up for MSP Launch Academy with our last $1,000 of credit and never looked back. 

Since then, we’ve grown from $238K to $931K in annual revenue—a 291% increase—and took MRR from $17K to $56K. We’ve landed 18 new MRR clients and added over $23K in MRR through campaigns like Aspirin, Sneaky Duck and strategic SBRs. One marketing-driven campaign alone brought in $340K in project work. 

Joining Accelerators and then Producers Club was a stretch, but it pushed us to get organized, get focused and build a repeatable process. We now have MAP automation, a structured sales process and vendor partnerships that work. Most of all, we finally understand our value—and our clients do too. 

TMT gave us the confidence, tools and community to stop drifting and start scaling. We’re not guessing anymore. We’re growing with a system that works.” 

“For years, we plateaued. We’d hit 20 employees and just stayed there. It wasn’t until we joined TMT that things really shifted. We got serious about structure, invested in a marketing manager and an SDR and began implementing campaigns consistently, starting with Aspirin, Advantage Business Reviews, Prospect Hopper and a full digital stack. 

In just one year, we added 11 new clients totaling $56K in MRR—$30K of that directly from our marketing efforts. Our monthly recurring revenue rose from $368K to $430K, and net profit jumped by over $300K. We built better processes, refactored our sales calls and became crystal clear on our ideal client, which helped us disqualify poor-fit leads faster and close more of the right ones. 

TMT also helped us tighten our sales structure. We now run slide-deck-driven meetings, involve multiple team members and show leads not just what we do—but how we think. It’s a collaborative sale now, and clients feel it. We even picked up $21K in new MRR in the first seven weeks of the new year, with more deals already in play. 

We’re not just doing more marketing. We’re doing it with purpose, with data and with results. TMT gave us the tools and guidance to finally break through our growth ceiling.” 

“When we took over the business, it was a struggling break-fix shop with a reputation problem and no real marketing. We joined TMT, started with Accelerators and quickly moved into Producers Club. That’s when things really turned around. Using TMT campaigns, booking speaking engagements and using MAP automation helped us attract better-fit clients and built a real lead gen engine. 

The transformation wasn’t easy. We had to let go of high-revenue but unprofitable clients, restructure the team and get serious about accountability. But the results speak for themselves: we ended the year with 20 fewer clients and almost $30,000 more in MRR. We cut $100K in expenses, broke equipment sales records three months in a row, and hit 100%+ ticket closure rates. 

With help from the Toolkit and Will Nobles, we installed structure, adopted Halo PSA and streamlined billing and service. Our price per endpoint jumped from $20 to $100 with long-term contracts. More importantly, I stepped into my role as a real leader—more confident, more focused and finally working on the business, not just in it. 

TMT didn’t just give us marketing—it gave us the systems and strategy to scale. We’re not guessing anymore. We’re growing, and we’re doing it with purpose.” 

“I came into this company with an enterprise background—strong on strategy, but slow to move in a small business environment. For the first few years, we made progress but weren’t hitting the growth I knew we were capable of. That changed when I leaned into TMT’s resources and attended Paul Cissel’s Master Class on Account Management. It gave us the structure and clarity we were missing, and it was a game-changer. 

We implemented formal SBRs, built budgets and forecasts with LifeCycle Insights and focused on meaningful conversations instead of just ticket counts. The results were staggering: project revenue jumped 1,747%, and hardware sales rose 262%. Those account management principles directly impacted our bottom line and helped us push past our $1.7M goal to finish over $2M in revenue. 

Even when we hit setbacks, like a large client defaulting on nearly $30K, we stayed on track. We still grew MRR by 18% and closed deals through referrals and consistent relationship-building. We also got back on track with SDR efforts, added structure and finally saw 2–4 appointments a week. 

TMT gave us more than tactics. It helped me shift my mindset from overthinking to execution, from trying to do it all to building systems that scale. Now I see the value in sharing what works: account management isn’t flashy but it’s powerful.” 

“When we first joined TMT, we barely dipped our toes in. We grew a little, did some marketing here and there, but didn’t fully commit. The turning point came when I heard Robin say, ‘You don’t have to be ashamed of making money—use it to do good things.’ That hit home. I realized if I wanted to travel with family, donate more and give our team real career paths—we needed to grow. 

We started with Rapid Implementation, set clear goals and then pushed through challenges. Even when COVID hit and our niche—public libraries—shut down, we didn’t stop. Instead, we doubled down on marketing, clarified our message and kept our eye on the long game. 

The result? We grew revenue by 44% and net profit by 181%. We built a new team from scratch, moved into roles where we could actually run the business and kept building year after year—up 12%, then 29%, then 11% even in a tough market. 

TMT gave us more than campaigns. It gave us mindset, structure and a community that holds us accountable. Now, we stay for the strategic thinking, the leadership support and the relationships that keep us pushing forward. Growth isn’t always fast but it’s real.”