MSP Marketing Blog

12 Questions An MSP Owner Should Ask Themselves When Creating A Marketing Plan

Posted by Robin Robins On June 12th, 2019
12 QuestionsRecently a new client asked, “What is the average in months for an MSP to implement a marketing plan?”

Impossible to answer because you first have to determine what a marketing plan means for your business, but it led me to outline several important things that a business owner needs to know before a plan can be created.

In this instance, let’s assume a marketing plan is the strategy for how you are going to achieve your revenue and client acquisition goals. Therefore, we need to know the following:

  1. What resources do you have available to you right now in money? People (salespeople, marketing, their skill level, etc.)? Lists? Campaigns and marketing systems in place? Relationships with strategic partners and JVs? Anything else?
  2. Have you clarified WHO you want as a client? Do you have a list of them? If yes, is it a COLD list or a warm list of clients and prospects?
  3. Do you know your current market size? When do we run out of rope? Is it big enough to feed us? Too small to hit our goals?
  4. Do you know who your top competitors are, and do you have a plan for replacing the incumbent IF your competitor is another MSP/IT services company?
  5. Do you have a working, productive offer to generate leads, or will it need to be created?
  6. Do you have a reliable sales funnel and follow-up process for handling inbound leads, or will they have to be created?
  7. Do you have a CRM in place to organize, track and maximize campaigns, or does it have to be created?
  8. What are your specific sales and client acquisition goals, and how much of a leap is that from what you’re currently doing?
  9. What does the average client spend with you?
  10. How quickly do you want to hit the above goals?
  11. Do you have to make a profit on the first sale, or can you float the acquisition cost?
  12. Do you know what your allowable cost is per lead? Per sale?

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Before You Outsource Your Marketing, Consider These 6 Tips

Posted by Robin Robins On June 11th, 2019

Call Center Support

I recently saw a website selling marketing services to MSPs that offered to “send out blurbs several times a week” via your company’s social media pages. Another offered to do “e-mail blasts” to your list.

It got me thinking … is that really how you think of essential communications to your clients and prospects who you are trying to build trust with, gain an audience with and (ultimately) get money from? In blurbs and blasts?

Unfortunately, that’s exactly how many see marketing: an unsavory “time-consuming” task they want to shove off their plate and abdicate to someone else.

NOT with the intention of making it really work, not to further their position of authority, not to really connect, but simply to check off the box that it’s being done.

Marketing? Who has time for THAT? Read full article and comment →

How To Use Tradeshows To Attract Clients

Posted by Mike Stodola On May 10th, 2019

“We tell our customers to try something different to grow their businesses, so I knew we had to do the same,” explained Dana Liedholm, Chief Marketing Officer for ID Agent.

And they didn’t just try to do one thing different, they did everything different… and the result was 87 new partners in just three days, PLUS re-engaging a lot of past partners.

Here’s what they did.

Recently at the IT Sales And Marketing Boot Camp, ID Agent set up shop with a big goal in mind and more importantly the plan to achieve it.

“We created incentives to get current and new partners bringing their friends over to our booth and rewarding both of them for doing so.”

The short of it was this. There were a number of ways during the three days that you could earn points. For some this was throwing a puck through a hole (pictured), for others it was wearing an ID Agent t-shirt at the event, going to a presentation, and for many it was getting someone to visit the ID Agent booth and sign up to be a partner.

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The Three Things MSP Buyers Are Looking For That Are NOT “Low Price”

Posted by Robin Robins On May 1st, 2019

Price TagAt Boot Camp, I shared with the audience research I’d compiled on what clients want from their IT provider, based on examining the responses to a testimonial request e-mail we have our MSP clients send to THEIR best clients. I compiled and keyword-analyzed over 1,000 candid, unedited replies to those e-mails to determine the commonalities of what IT buyers – your clients – truly valued.

Out of ALL of those responses, not one – and I do mean NOT ONE – said they wanted the “lowest price” or “cheapest price.”

So why does it seem like so many IT services sales are lost to cheaper competitors, or are lost over price?

For starters, the seller (you) is ALWAYS more emotionally charged about price than the buyer. Because the SELLER is nervous about discussing price, they tend to only “see” and “hear” those things that verify their belief that people buy on price and don’t want to spend money on IT.

Second, the salesperson’s discomfort with price manifests itself in the sales meeting, showing up as a lack of confidence or that they are hiding something – which breaks trust. And since prospects sense uncertainty like a dog smells fear, they react to it, causing them to hesitate, often not even knowing why they don’t “feel right” about doing business with you. Read full article and comment →

How Coaching Your Clients Leads To Higher MSP Profits (Pt. 2)

Posted by Robin Robins On April 23rd, 2019

higher MSP profits with a client game planWelcome back! Last week we coached your clients how to buy. This week we’re exploring how to develop a relationship with the clients you have to turn them into the clients you want. Read on…

Part 2 of Coach Your Clients How To Buy For Higher MSP Profits: How To Develop Your Clients Into Great Clients

A critical piece to the success of any service firm is to have a productive, profitable and mutually beneficial relationship with its clients – yet how many business owners actually FOCUS on developing that asset?

Can you list the systems and processes you have in place for advancing that agenda? Can you show me the specific things you are sending them, doing for them, to make them behave in a manner that allows you to deliver your best advice?

Most important question: do you have a FRAMEWORK or list of instructions on how to be a good client for your firm? Read full article and comment →